Privacy Policy
Effective Date: February 02, 2026
Website: www.eliteglasssolutions.uk
Business Name: Elite Glass Solutions
Elite Glass Solutions (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Elite Glass Solutions is a UK-based supplier of bespoke glass products, including frameless shower glass, glass balustrades, and Juliet balcony glass.
For the purposes of data protection law, we are the data controller of your personal information.
If you have any questions about this policy, you can contact us via our website contact form or official business email address.
2. What Personal Data We Collect
We may collect and process the following personal data:
Information You Provide Directly
- Full name
- Email address
- Telephone number
- Property or delivery address
- Project details and measurements
- Uploaded drawings or specifications
Information Collected Automatically
- IP address
- Browser type and device information
- Pages visited and website usage data
- Cookies and tracking data
3. How We Use Your Information
We use your personal data for the following purposes:
- To provide quotes and respond to enquiries
- To process and manage orders
- To arrange site measurements or consultations
- To improve our website and services
- To send relevant communications regarding your enquiry or project
- To comply with legal obligations
We will only use your personal data where we have a lawful basis to do so under UK GDPR.
4. Lawful Basis for Processing
We rely on one or more of the following lawful bases:
Contractual necessity – to provide quotes and fulfil orders
Legitimate interests – to improve our services and respond to enquiries
Legal obligation – to comply with applicable laws
Consent – where you opt in to receive marketing communications
You may withdraw consent at any time.
5. Marketing Communications
If you opt in to receive marketing communications, we may contact you via email or SMS regarding promotions, updates, or services.
You can unsubscribe at any time by:
Clicking the “unsubscribe” link in our emails
Replying STOP to SMS (where applicable)
Contacting us directly
6. Data Sharing
We do not sell your personal data.
We may share your information with:
Professional service providers (e.g., payment processors, IT systems, CRM platforms)
Delivery or logistics partners
Legal or regulatory authorities where required
All third parties are required to process your data securely and lawfully.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes it was collected for, including legal, accounting, or reporting requirements.
When no longer required, your data will be securely deleted or anonymised.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data from:
Unauthorised access
Loss or misuse
Accidental disclosure
However, no internet transmission is completely secure, and we cannot guarantee absolute security.
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
Request access to your personal data
Request correction of inaccurate data
Request erasure (“right to be forgotten”)
Restrict or object to processing
Request data portability
Withdraw consent at any time
To exercise any of these rights, please contact us via our website.
10. Cookies
Our website may use cookies to improve user experience and analyse traffic. You can manage or disable cookies through your browser settings.
For more detailed information, please refer to our Cookie Policy (if applicable).
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy policies or practices.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
13. Complaints
If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK supervisory authority:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
We would, however, appreciate the opportunity to resolve your concerns first.
Luxury Bespoke Glass, Made to Measure and Supplied Direct
© 2026 Elite Glass Solutions. All rights reserved.